AdaptHealth is a large U.S. provider of home medical equipment, respiratory products, sleep therapy devices, diabetes supplies, mobility equipment, and related patient services. People searching for AdaptHealth are often trying to understand a bill, order CPAP supplies, locate a service center, check insurance coverage, manage an equipment rental, or access their patient account.
Although AdaptHealth coordinates equipment and supplies used in medical treatment, it is not a hospital, physician practice, or health insurance company. It operates primarily as a home medical equipment supplier that receives orders from healthcare professionals, works with insurance payers, delivers equipment, and provides ongoing supply or technical support.
This article explains what AdaptHealth offers, how its ordering and billing systems work, what patients should verify before accepting equipment, and how the company’s recently announced business changes may affect some customers.
Health coverage and equipment requirements vary by diagnosis, insurance plan, location, and product. This information is educational and should not replace guidance from a healthcare professional, insurer, Medicare, or the equipment supplier handling an individual order.
What Is AdaptHealth?
AdaptHealth Corp. is a publicly traded healthcare-at-home company listed on the Nasdaq stock exchange under the ticker symbol AHCO. It provides durable medical equipment, medical supplies, home respiratory services, sleep therapy products, and other healthcare products intended for use outside hospitals and clinical facilities.
The company works with hospitals, physicians, sleep clinics, health plans, discharge teams, caregivers, and patients. In a typical case, a healthcare professional orders medically necessary equipment, AdaptHealth checks the required documentation and insurance benefits, and a local or centralized service team arranges delivery or shipment.
AdaptHealth’s annual report states that, as of December 31, 2025, the company served approximately 4.3 million patients annually throughout all 50 states. It operated through approximately 640 locations in 48 states and completed an average of about 38,500 equipment and supply deliveries each day. Its current consumer website displays a higher location count, showing that these figures can change as facilities open, close, consolidate, or are counted differently.
The company is led by Chief Executive Officer Suzanne Foster, who has held the position since May 2024. Her previous experience includes leadership roles at Beckman Coulter Life Sciences, Cardinal Health At-Home Solutions, Stanley Healthcare, and Medtronic.
What Services Does AdaptHealth Provide?
AdaptHealth’s business has historically been organised around four main categories: Sleep Health, Respiratory Health, Diabetes Health, and Wellness at Home. The exact products available depend on the patient’s location, prescription, insurance network, medical documentation, and local inventory.
| Service category | Common products and services | Typical users |
|---|---|---|
| Sleep Health | CPAP and BiPAP machines, masks, cushions, tubing, filters, humidification supplies and sleep therapy support | People diagnosed with obstructive sleep apnea or another condition requiring positive airway pressure therapy |
| Respiratory Health | Oxygen equipment, ventilators, airway-clearance devices, nebulizer-related support and respiratory pharmacy services | People with COPD, chronic respiratory failure, neuromuscular conditions or other breathing disorders |
| Diabetes Health | Continuous glucose monitors, sensors, insulin pumps and related diabetes supplies | People who require regular glucose monitoring or insulin-delivery equipment |
| Wellness at Home | Wheelchairs, walkers, hospital beds, breast pumps, wound-care products, orthotics, ostomy supplies, urology supplies and medical nutrition | People recovering at home, living with limited mobility or managing long-term medical needs |
Sleep Health and CPAP Services
AdaptHealth supplies positive airway pressure equipment used for sleep apnea treatment, including CPAP and BiPAP machines, masks, headgear, cushions, filters, tubing and other replacement parts.
A patient generally cannot begin insurance-funded CPAP therapy simply by choosing a machine online. A healthcare professional must first diagnose the condition, usually following an eligible sleep study, and issue an order or prescription. AdaptHealth can then help coordinate the machine, mask, accessories, delivery and setup.
Patients may also receive education on mask fitting, cleaning, equipment use and therapy adherence. Some insurance plans, especially Medicare, require proof that the machine is being used sufficiently during an initial trial period before coverage continues.
Respiratory Care
AdaptHealth’s respiratory services include home oxygen therapy, invasive or non-invasive ventilation, airway-clearance equipment and support for people with chronic breathing conditions. Its respiratory pharmacy services may also handle eligible prescriptions, refills and medication-management functions connected with home respiratory treatment.
Oxygen and ventilatory equipment should be used only as ordered by a qualified healthcare professional. Patients should not independently change oxygen flow rates, ventilator settings or prescribed treatment schedules unless instructed by the clinician responsible for their care.
For equipment that supports breathing, patients should also know whom to call outside normal business hours. The correct emergency or after-hours procedure may depend on the local AdaptHealth company, product and service agreement.
Diabetes Supplies
AdaptHealth has supplied continuous glucose monitoring systems, glucose sensors, insulin pumps and related diabetes products. However, the future ownership of this business is changing.
On July 20, 2026, AdaptHealth announced a definitive agreement to sell its Diabetes Health business to Cardinal Health for $235 million in cash, subject to purchase-price adjustments, regulatory review and customary closing conditions. Because the transaction had not yet been described as completed at the time of the announcement, existing diabetes patients should continue following current ordering instructions until they receive official transition information.
Patients should not assume that their account, insurance contract, customer-service number or supply schedule has already changed. Any transfer should be confirmed through an official notice associated with the patient’s account.
Wellness at Home
The Wellness at Home category covers a broad range of products intended to improve safety, mobility, recovery and independence. Depending on the location and payer, this may include wheelchairs, walkers, canes, hospital beds, breast pumps, wound-care supplies, orthotics, ostomy products, urological supplies and medical nutrition.
Some products may qualify for insurance reimbursement when medical-necessity rules are met. Other items may be available only through self-payment. Product availability should therefore be checked before a clinician sends an order to a particular location.
How AdaptHealth Orders Usually Work
The process varies, but most insurance-funded orders follow several common stages.
1. A Healthcare Professional Orders the Equipment
A physician or other qualified healthcare professional identifies the medical need and sends an order to AdaptHealth. Depending on the product, documentation may include a prescription, diagnosis, office notes, test results, measurements or proof that less intensive treatment was unsuccessful.
An incomplete order can delay delivery even when the patient has valid insurance. Patients can reduce delays by asking the clinician whether all supporting records were included.
2. AdaptHealth Reviews Documentation
The supplier checks whether the order contains the information required by the insurance payer and applicable coverage rules. The documentation requirements for a walker are not necessarily the same as those for oxygen equipment, a CPAP machine, a hospital bed or a ventilator.
If documents are missing, AdaptHealth may need to contact the prescribing office. This is one reason an equipment order can remain pending even after a patient has been told that it was submitted.
3. Insurance Benefits Are Checked
AdaptHealth may verify whether it participates with the insurance plan, whether prior authorization is required and what deductible, coinsurance or copayment could apply.
A benefit verification is not always a guarantee of final payment. The insurer may later deny or adjust a claim because of missing documentation, eligibility changes, authorization issues, plan limitations or differences between estimated and final coverage.
Patients should independently call their insurer before accepting expensive equipment. They should ask whether the specific supplier is in network, whether the item will be rented or purchased, what authorization is required and how much they may owe.
4. The Equipment Is Prepared
Once the documentation and coverage requirements have been addressed, the item may be shipped, delivered to the home or collected from a local service center. Certain products require fitting, setup, safety instruction or demonstration.
Patients should confirm the exact model, accessories, new or refurbished status where relevant, warranty process and expected recurring charges before signing delivery paperwork.
5. Delivery Is Documented
Insurance companies commonly require proof that an item was delivered. AdaptHealth states that proof-of-delivery confirmations may be sent because insurers require evidence that medical equipment reached the patient.
A delivery confirmation is financially important. AdaptHealth’s billing information states that patient invoicing may begin shortly after an order is confirmed as sent. A patient should therefore report missing, incorrect or unwanted equipment immediately rather than waiting for the first bill.
6. Ongoing Billing or Resupply Begins
Rental equipment may generate monthly claims and patient charges. Disposable supplies may be shipped periodically or reordered through a portal, app, telephone team or automated communication system.
Patients should distinguish between a reminder that supplies may be eligible for replacement and an actual order authorisation. Eligibility under an insurer’s replacement schedule does not always mean the patient needs the item immediately.
AdaptHealth Insurance Coverage and Patient Costs
AdaptHealth works with Medicare, Medicaid and commercial insurance payers. However, acceptance of an insurance company at one location does not automatically mean every plan, network, product or local AdaptHealth legal entity is covered.
A patient’s cost can depend on:
- Whether the supplier is in network
- Whether the supplier accepts Medicare assignment
- The annual deductible
- Coinsurance or copayment requirements
- Prior-authorization rules
- Rental-versus-purchase classification
- Medical-necessity documentation
- Replacement-frequency restrictions
- Whether an item or accessory is excluded from the plan
Medicare and Durable Medical Equipment
Medicare Part B covers eligible durable medical equipment when coverage requirements are met and the equipment is prescribed for use in the home. After the Part B deductible, a beneficiary commonly pays 20% of the Medicare-approved amount when the supplier accepts assignment.
Patients should confirm whether the supplier accepts assignment for every rental month. Medicare warns that a supplier that does not accept assignment may charge more, and different payment rules can apply.
Why CPAP Machines May Be Billed Monthly
Under Original Medicare, a CPAP machine is normally handled as a 13-month capped rental, provided the beneficiary continues using it and meets coverage conditions. After Medicare makes 13 continuous rental payments, ownership generally transfers to the patient. The beneficiary is still responsible for applicable deductibles and coinsurance.
This arrangement is a common source of confusion. A patient may think the amount collected at setup was the full purchase price when it was only the initial deductible, coinsurance or first rental charge.
Commercial insurance plans may use a different rental period, purchase arrangement or compliance policy. Patients should request the terms in writing rather than assuming Medicare’s rules apply to every plan.
How Medicare Oxygen Rentals Differ
Medicare’s oxygen-equipment rules are not the same as its standard 13-month capped rental rules. Medicare generally makes rental payments for oxygen equipment for 36 months. The supplier must then continue providing necessary oxygen equipment and related services for the remainder of a five-year service period, as long as the patient continues to qualify and needs the equipment.
This distinction matters when patients move, change insurers or consider switching suppliers. Oxygen equipment cannot always be treated like a simple retail product that can be returned and replaced without coordinating continuity of care.
AdaptHealth Billing, Bill Pay and Account Management
Patients can pay eligible bills through AdaptHealth’s online bill-pay system or manage certain account functions through myAPP. The company’s billing page instructs patients to use information from their invoice when accessing the payment system.
AdaptHealth lists 855-389-4043 for billing questions. Its general contact number is 855-914-9140. Patients should still use the number printed on their invoice, delivery document or local service agreement when it differs, since some accounts are serviced through acquired or affiliated companies.
Payments submitted through the bill-pay portal or myAPP are generally posted to the account within 24 to 48 hours, according to the company’s billing information. Patients should save the confirmation number and check that the payment has been applied to the correct invoice.
AdaptHealth also states that patients with rental equipment or recurring supply orders who have deductible or coinsurance responsibility may be required to enrol in AutoPay before delivery. Before providing payment details, patients should ask how AutoPay can be changed or cancelled and whether it applies to all open balances or only a specific order.
How to Use the AdaptHealth myAPP Patient System
The AdaptHealth myAPP mobile platform is designed to place several account functions in one system. Depending on the patient’s product and account, available features may include:
- Reordering eligible supplies
- Checking order status
- Paying bills
- Updating profile details
- Updating insurance information
- Receiving notifications
- Contacting customer service through secure communication or live chat
AdaptHealth describes myAPP as a tool for managing diabetes supplies, home medical equipment and oxygen tanks. The app listings also describe secure communication, order tracking and in-app bill payment.
Not every legacy or locally acquired account may display identical functions. A patient who cannot locate an order should verify that the app account was registered using the same identifying information held by the local service center.
Sensitive medical or payment details should be entered only through the official AdaptHealth website, official app or a verified telephone number. Patients should avoid sharing account information in response to unexpected links or unverified messages.
AdaptHealth Marketplace Versus Insurance-Funded Equipment
AdaptHealth Marketplace is the company’s self-pay retail channel. It allows customers to purchase certain wellness and medical products without submitting a claim to insurance. The company presents it as an option for products that are non-reimbursable, restricted by insurance, affected by a high deductible or preferred as an out-of-pocket purchase.
| Insurance-funded order | AdaptHealth Marketplace purchase |
| May require a prescription and medical records | Many retail products may be purchased directly |
| Subject to payer coverage rules | No insurance claim is submitted |
| May involve rental payments | Usually handled as a retail purchase |
| Patient cost may change after claim processing | Price is generally established at checkout |
| Supplier network status matters | Insurance network status is usually irrelevant |
| Replacement timing may follow payer rules | Customer decides when to purchase replacements |
Patients should not assume that buying an item from the Marketplace will be reimbursed later. Anyone planning to submit a self-paid purchase to an insurer should obtain written confirmation about reimbursement requirements before ordering.
Benefits and Limitations of Using AdaptHealth
AdaptHealth’s primary advantage is scale. Its national network can support hospital discharge planning, ongoing supply distribution, local delivery and specialised equipment across much of the United States. The company also combines respiratory, sleep, mobility and other home-health products under one organisation.
Scale can also create complexity. AdaptHealth has acquired and integrated numerous local equipment companies, some of which may continue operating under their earlier names. As a result, a patient may see a local company name, an affiliated legal entity or a previous brand on insurance claims, invoices, telephone messages or delivery paperwork. AdaptHealth publishes a Family of Companies document listing many of these entities, including AeroCare-related and other regional businesses.
Customer experiences can vary by service center, equipment type and payer. Public review sites include both positive service reports and complaints involving billing, rentals, supply orders or communication. These reports are anecdotal and should not be treated as proof of every patient’s likely experience, but they reinforce the value of maintaining written records and reviewing insurance explanations of benefits.
What Patients Often Miss Before Accepting Equipment
The Name on an Insurance Claim May Be Different
A claim may appear under the legal name of a regional company rather than simply “AdaptHealth.” Before assuming an unfamiliar name is fraudulent, compare the service date, equipment description, address and telephone number with the paperwork received from the supplier.
The insurer can also identify the billing provider’s National Provider Identifier or tax entity. This is a more reliable way to confirm the claimant than relying only on the brand name.
“Covered” Does Not Mean “Free”
When a representative says equipment is covered, this may mean the item is eligible for benefits—not that the insurance company will pay the entire amount. Deductibles, coinsurance, rental payments, non-covered accessories and authorization failures can still create patient responsibility.
Ask for an estimated patient cost, but recognise that the final amount may not be determined until the insurer processes the claim.
Rental and Purchase Terms Should Be Confirmed Separately
Patients should ask whether each major item is being purchased, rented indefinitely, rented for a fixed period or rented until ownership transfers. The answer may differ for the machine, humidifier, battery, oxygen equipment and disposable accessories.
The agreement should also explain what happens when insurance changes during the rental period.
Keep Proof of Every Cancellation or Return
When cancelling a resupply order or returning equipment, record the date, representative’s name, confirmation number and tracking or pickup details. A verbal request without documentation can be difficult to prove if another shipment or rental charge is generated.
For life-supporting respiratory equipment, patients should never return or disconnect the device before the prescribing clinician and replacement supplier have established a safe transition plan.
Supply Eligibility Is Not the Same as Medical Need
Insurance replacement schedules usually indicate the earliest point at which a product may qualify for reimbursement. They do not necessarily mean that every component must be replaced at that exact interval.
Patients should replace worn, contaminated or ineffective items according to clinical guidance and manufacturer instructions, while avoiding unnecessary orders for supplies they are not using.
Company Statistics Are Snapshots
AdaptHealth’s website and regulatory filings sometimes display different patient or location totals because they refer to different dates or counting methods. For example, the year-end 2025 SEC filing reported approximately 640 locations, while the current website later advertised 668 locations. Readers evaluating the company should attach a date to operational figures rather than treating them as permanent.
How to Resolve an AdaptHealth Order or Billing Problem
Start by collecting the invoice, order confirmation, delivery record, prescription information, insurance explanation of benefits and any previous communication.
Then compare the invoice with the insurer’s explanation of benefits. The explanation should show the amount billed, allowed amount, insurer payment, denial reason and patient responsibility.
Contact the relevant AdaptHealth team and request a specific action rather than only describing the problem. Examples include requesting an itemised statement, correcting an insurance policy number, confirming a return, cancelling a pending resupply order or reviewing a denied claim.
Ask for a case or reference number and keep a dated communication log. When sending documents, remove information that is not necessary and use a secure channel.
If the dispute involves insurance processing, contact the insurer separately. The insurer can confirm network status, authorization, claim codes and the official patient-responsibility amount.
AdaptHealth states that patients or their authorised representatives may file a grievance or complaint regarding company services. Medicare beneficiaries can also contact Medicare or use its official durable medical equipment supplier resources when the issue concerns Medicare-covered equipment or supplier participation.
Is AdaptHealth the Right Supplier for You?
The answer depends on the product, insurance network, local service quality and urgency of the medical need. Before selecting or accepting equipment, consider these questions:
- Is the exact local supplier in network?
- Does it accept Medicare assignment when applicable?
- Is the equipment rented or purchased?
- What is the estimated cost over the full rental period?
- Which supplies will be reordered automatically?
- Who provides setup, fitting and troubleshooting?
- What happens if the device fails outside business hours?
- How are returns and cancellations documented?
- Can the local office provide the required model or features?
- Will changing suppliers interrupt treatment or restart a rental period?
For routine items, patients may be able to compare several suppliers. For specialised ventilation, oxygen or discharge-related equipment, continuity, clinical support and rapid delivery may be more important than choosing solely on price.
Frequently Asked Questions About AdaptHealth
Is AdaptHealth a legitimate company?
Yes. AdaptHealth Corp. is a publicly traded U.S. healthcare-at-home and medical equipment company listed on Nasdaq under the symbol AHCO. It operates through a nationwide network of locations and affiliated companies. Patients should still verify individual calls, messages, invoices and payment links because scammers can impersonate legitimate healthcare organisations.
Does AdaptHealth accept Medicare?
AdaptHealth serves Medicare beneficiaries, but coverage depends on the product, documentation, supplier location and Medicare requirements. Patients should confirm that the specific local supplier is enrolled in Medicare and accepts assignment for the equipment and every rental month. Medicare’s official supplier directory can be used for independent verification.
Do I need a prescription to order from AdaptHealth?
Insurance-funded medical equipment commonly requires an order from a qualified healthcare professional, and some products require additional records or test results. Retail products available through AdaptHealth Marketplace may not require a prescription. Requirements depend on the item, applicable law and insurance policy.
Why is AdaptHealth charging me every month for a CPAP machine?
The CPAP machine may have been supplied as rental equipment rather than an immediate purchase. Under Original Medicare, CPAP machines are generally rented for 13 continuous months before ownership transfers, assuming coverage and usage requirements continue to be met. Commercial insurers may follow different rental rules.
How can I pay an AdaptHealth bill?
Patients can use the company’s online bill-pay portal or myAPP, subject to account availability. AdaptHealth lists 855-389-4043 for billing assistance. Use the invoice number and account details shown on the bill, save the payment confirmation and verify that the payment posts to the intended balance.
Can I stop automatic supply shipments?
Patients can request cancellation or changes to recurring supply orders, but the method may depend on the product and account. Request a confirmation number and keep written evidence. Cancelling disposable supplies is different from returning rented medical equipment, so confirm that both parts of the account have been addressed when necessary.
Can I switch from AdaptHealth to another supplier?
A patient may be able to switch suppliers, but insurance-network, rental and continuity-of-care rules can make the process complicated. Before switching CPAP, oxygen or ventilatory equipment, ask the insurer whether a new authorization or rental period will apply. Never discontinue essential respiratory equipment before replacement care is arranged.
Is AdaptHealth selling its diabetes business?
AdaptHealth announced an agreement in July 2026 to sell its Diabetes Health business to Cardinal Health for $235 million in cash. The announced transaction remains subject to regulatory review and customary closing conditions. Diabetes patients should follow their existing ordering process unless they receive verified instructions explaining a transition.
Final Takeaway
AdaptHealth is a major home medical equipment provider supporting patients who need sleep therapy, respiratory equipment, mobility products and other supplies at home. Its national reach and broad product range can simplify access to care, but insurance rules, rental arrangements, local company names and recurring supply systems can make individual accounts difficult to understand.
Before accepting equipment from AdaptHealth, patients should verify network participation, total expected costs, rental terms, AutoPay requirements, resupply permissions and return procedures. Keeping delivery records, invoices, explanations of benefits and cancellation confirmations can prevent many common disputes. The clearest approach is to treat the clinician, insurer and equipment supplier as three separate parties and confirm each party’s role before treatment or billing begins.